In order to qualify for a refund, your item must remain in its original condition, unused, and with all tags intact, along with its original packaging. Additionally, you will need to provide the receipt or proof of purchase. The refund window extends for 14 days from the date of purchase.

To initiate a return, please reach out to us via email at sale@shopfaha.com or through WhatsApp at +923701449499. Upon acceptance of your return request, we will furnish you with a return shipping label and detailed instructions on how and where to dispatch your package. Please note that items returned without prior authorization will not be accepted.

For any queries regarding returns, feel free to contact us at sales@shopfaha.com or via WhatsApp at +923701449499.

Damages and Issues:
Kindly examine your order upon receipt and promptly notify us if you encounter any defects, damages, or if there has been an error in the items received. This enables us to address the matter promptly and rectify any discrepancies.

Exceptions / Non-Returnable Items:
Certain items are ineligible for return, including bedsheets, comforter sets, cushion covers, custom-made products, and personal care items such as glassware and mugs. Unfortunately, returns cannot be accepted for items purchased on sale or for gift cards.

Exchanges:
The most efficient method to ensure satisfaction with your purchase is to initiate a return for the item you wish to exchange. Once the return is processed and approved, you can proceed to make a separate purchase for the desired item.

Refunds:
Upon receipt and inspection of your return, we will notify you regarding the approval status of your refund. Approved refunds will be processed automatically to your original payment method, excluding delivery charges. Please be aware that it may take some time for your bank or credit card company to complete the refund transaction.